FAQ

How do I know if my order has been placed correctly?
Once your order is complete, you will receive a confirmation email with the purchase details. If you don’t receive the email, check your email or contact us at info@brownandthompson.com

Where do you ship to?
We currently sell products in the UK

How long does shipping take?
Orders typically ship within 1-2 business days from our warehouse, For more information visit our Shipping Policy.

How can I track my order?
Once your order has shipped, you will receive an email with tracking information. You can track your order directly on our website or the carrier’s website.

What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition with tags attached. Please read our Return & Refund Policy and contact us before returning an item.

How do I initiate a return or exchange?
To initiate a return, visit our Return & Refund Policy  and follow the instructions. If you encounter any issues, contact us at info@brownandthompson.com

What is your restocking fee?

We charge a 50 percent restocking fee on our products.