Shipping Policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

- Countries: We currently ship within the UK

- Future Expansion: Expansion to other shipping areas is being considered.

SHIPPING COSTS

- Within UK : Free shipping on all orders.

- No Hidden Fees: All costs are clearly stated at checkout.

ORDER PROCESSING TIME

- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.

- Last Order Time: 15:00 GMT (London).

TRANSIT TIME

- Estimated Delivery Time: 3-5 business days.

- Business Days: Shipments occur Monday to Friday.

- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

- Total Delivery Time: It will take a total of 4-7 business days to receive your order.

SHIPPING PROCESS

- Reliable Courier Services: We ship via Royal Mail and DPD

- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.

- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

RESTOCKING FEE

- 50 Percent Restocking Free: Brown and Thompson charges a 50 percent restocking fee for any returns.

RETURN DELIVERY COSTS

- For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.

For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.

Contact Us:

Address: 128 City Road, London EC1V 2NX, United Kingdom

Phone Number: +44 7403650919

Available Monday to Friday: 9:00 - 17:00 and Saturday to Sunday: 09:00 - 16:00 GMT (London)

Email: For any questions or inquiries, email us at info@brownandthompson.com
We strive to respond to emails within 24-48 hours

Notes:

Delivery times may vary due to external factors such as public holidays, weather conditions, or courier delays.